Get better help

Reactiflux is a large chatroom that’s been around for a few years, and has some etiquette guidelines that have emerged. These aren’t hard and fast rules, you won’t get banned or kicked for not following them, but keeping them in mind will help you get the most out of our chatroom community.

Every member of Reactiflux is a person

This is a chatroom for professional developers. The admins, moderators, and everyone else in Reactiflux are donating their spare time; nobody’s being paid, their suggestions may not be correct, and they may not know the answer. Treat them like somebody you don’t know who’s standing next to you offering help or suggestions.

The chatroom is async

You may get help within 5 minutes if somebody who knows the answer is looking for something to do, but it’s entirely possible that you won’t get a response for an hour or more. If you’re asking about a less popular tool, or a specific edge case, you may even get an answer several days later.

To get the most out of Reactiflux, keep it open in the background for a while after asking a question.

Some channels are more active than others

Questions in #general or #need-help tend to get answered quickly or pushed off the screen and forgotten. We have a handful of dedicated folks that read the scrollback and try to answer forgotten questions, but if it’s been an hour or so with no response or there’s a lot of discussion happening, you may want to re-post your question.

Don’t “ask to ask”

Newcomers to the chatroom very commonly ask about asking a question in one of a few ways.

“Does anyone know about [X tool or library]?”

The answer is probably “yes,” but nobody can help you until you state what your problem is. There are several questions to this effect every week, and all too often by the time somebody asks what the real question is, the person who asked has disconnected.

“Is it okay if I ask about [X tool or library] here?”

We have a dizzying array of channels, which we’re aware of and for which we apologize. We have 10 or 15 various utility channels grouped at the top (announcements, random, q-and-a for scheduled guests, etc), and the rest are grouped alphabetically. Instead of asking, scan through the list for any that seem like obvious fits for your question.

If you don’t see any, don’t hesitate to post it in #general or #need-help. If there’s a better place for it, one of the moderators or other helpful users will suggest it, but off topic messages aren’t going to get you banned.

Don’t ping or DM other devs you aren’t actively talking to

It’s very tempting to try to get more attention to your question by @-mentioning one of the high profile (or recently active) members of Reactiflux, but please don’t. They may not actually be online, they may not be able to help, and they may be in a completely different timezone–nobody likes push notifications at 3am from an impatient stranger.

Similarly, don’t DM other members without asking first. All of the same problems as @-mentioning apply, and private conversations can’t help anyone else. Your questions are likely not unique, and other people can learn from them when they’re kept public.

Be helpful

It doesn’t matter if you can’t answer a question in a brief sentence, or if you get pulled away before you can type out further replies. If a question isn’t clear, ask a clarifying question. If you remember something you read that seemed related, send a link. A lot of people who are stuck will be fine if you can’t provide the solution, they just need another place to look.

Be polite

The other people in Reactiflux deserve your respect, so be polite. Not “retail employee” polite, but don’t fan flamewars, get sucked into lose-lose arguments, or other internet classics.

Be a model channel citizen

Be the change you want to see in the world! If a conversation is getting heated, try to defuse it. If a hard question is unanswered, dig in and work through it with them. If a channel is full of unanswered questions, mention in #reactiflux-admin that you’d like to take ownership of it.

More info

We also have a list of guidelines that we hold our members to. We don’t kick users lightly, but repeatedly behaving contrary to these guidelines after being warned and corrected could result in you getting the boot. We reserve bans for spammers and abusive behavior.

These are some general pointers; they’re not comprehensive, and they’re not a guarantee that you’ll get answers to all your questions. We also have an MVP designation for a small number of contributors. There aren’t set conditions you need to meet to be considered for it, the people we privately consider for it have embodied these qualities for significant amount of time. Their presence in the channel makes it a better place for everyone.